We learn so much from our guests. Maybe you can, too! We’ve pulled together answers to the most common questions our guests have about our hotel. Find out more about our facilities and amenities, if you can bring your pets, and more things you should know about your upcoming stay.
Meetings & Events
Wedding & Celebration
What is your cancellation policy?
All cancellations must be received by 4:00 pm CST 2 days (48 hours) prior to arrival to avoid the fee of one night’s room and tax.
Is Parking Available at Hotel Vinache?
Yes, we have convenient parking adjacent to the hotel. Overnight parking is $25 per day. There is also public parking behind the hotel at the Saratoga Garage
Do your guest rooms have mini refrigerators?
Yes, all guest rooms have mini refrigerators that are sanitized before each guest stay.
Do you have a fitness center?
Yes, our amenities include a 24-hour fitness center, accessible with a room key. It is equipped with two treadmills, an x-trainer, and free weights.
Is there a restaurant on-site?
Yes, we have an on-site restaurant. However, we have temporarily paused operations of our restaurant and will notify our guests upon its reopening.
Our bar is currently open and serving drinks:
Wednesday & Thursday 3pm-11pm
Friday – Saturday 12pm-11pm
Is the hotel close to public transportation?
Streetcar – The Canal/City Park streetcar stop is conveniently located across the street from our hotel. A one way fare is $1.25 and an all day pass is $3 (exact change required).
The St. Charles streetcar stop, located on Carondelet Street, will take you to the Garden District on Magazine St.
Taxis – The front desk and bellhop team can assist guests with cabs.
Bus – The RTA airport bus stop is located just two blocks away from the hotel on Tulane and Loyola.
Where is the hotel located?
Hotel Vinache is located at 1300 Canal St., left of the Joy Theater, just one block away from the French Quarter and five blocks away from Bourbon St. Our hotel can be accessed from Canal St.
Please note: main doors lock at 10:00 PM but the side entrance on S. Saratoga St. offers 24-hour key access.
What time is check-in and check-out?
Check-In: 4:00 PM
Check-Out: 11:00 AM
Luggage may be stored with our front desk team.
Do you have smoking rooms available?
We are 100% smoke-free. Designated smoke areas are available outside of the hotel.
Do you allow pets?
Yes, we love to welcome all family members, even furry ones, at Hotel Vinache! We allow two (2) dogs up to 50 lbs. and there is a non-refundable $50.00 (USD) per day cleaning fee.
I need to cancel and/or make changes to my reservation, who do I call?
If you wish to cancel or make changes to your confirmed reservation, please contact Hotel Vinache at 1-866-868-3205
Do you provide transportation to/from the Airport?
We do not provide complimentary transportation to and from the airport. Taxicabs, Uber, Lyft, and other group transportation options are available at a nominal cost.
How far is it from Hotel Vinache to the airport?
Hotel Vinache is located approximately 16 miles from Louis Armstrong New Orleans International Airport (MSY).
What payment options do you accept at the hotel?
Hotel Vinache accepts all major credit cards for payment. Credit cards will be charged according to the posted payment instructions. Post-travel billing questions should be directed to our accounting department.